Water Softener FAQ: Your Essential Guide to General Questions

Water softener First checks

Check if two red valves on the bypass on the back of the unit are fully opened. If they are open the red handles are in parallel position. If they are closed then the red handles are pointing to each other.

The water softener Reg. cap number does not decrease
The second line is REG.CAP number it should look approximately as this eg. 02.53T (You have there probably different number. This is the only example). This REG.CAP. The number should be counting down to zero when you use the water.
If the Reg.Cap number does not decrease, Visit: The Water Softener Doesn’t Regenerate Automatically

If Step 1 and Step 2 is workingCheck if the Water softener is using salt or not using saltIf the softener using the salt move to step 4Steps 1 & 2 would need to be checked first if not using salt
Still not using saltCheck if water is in salt tank: No Water In Brine TankSTEP 4Test the water

  1. When testing our water hardness make sure you use a water hardness test stirp and not a TDS PEN tds pen does not test for water hardness. When doing a test we recommend testing the water on the back of the water softener on the outlet pipe of the water softener to get the best reading

To know more about how to test water please watch this video from time 0.09 to 0.39

No Water In Salt Tanks

  • Please check this. When you start manual regeneration by moving middle knob to next position BACKWASH and it stops there then press SELECT button (left down button).
  • Then it stops at BRINE. When it stops press SELECT and it gets to the RINSE then again by SELECT get to the REFILL.
  • When it stops at REFILL please check if water flows to the brine tank through the white pipe to the grey tube.
  • If no water flows then it seems that the refill regulator can be blocked. Please remove all the brass part that is marked on the photos.
  • Then check if the rubber inside the brass piece is blocked. There may be traces of dirt in the hole in the middle of the rubber . You can clean it with the needle.
  • If you have brass part unscrewed and want to see if this causes problem then you can repeat the steps 1, 2 and 3. Just be careful because from the hole in the control head body will probably flows lot of water. If from control head body flows water without attached brass refill regulator piece then for sure there is fault in this brass refill regulator. Then you can stop it by turning the central knob to the SERV position.

Water Softener Not Using Salt

  1. Salt bridging: Sometimes, a hard crust can form on top of the salt in the brine tank, preventing it from dissolving properly. To fix this, you can use a broom handle or something similar to break up the crust and allow the salt to dissolve.
  2. Clogged injector: The injector is responsible for drawing brine from the tank and sending it to the resin tank. If it's clogged, brine won't be able to flow through, which can prevent the system from regenerating properly. Try cleaning the injector with a small brush to remove any debris.
  3. It looks as your brine pipe may be loose. Please check if the nuts on white hose and grey tube are not loose. If the nuts are loose then no water is sucked out of brine tank. So the new water is added during REFILL to the remaining water level and brine tank overflows.
  4. If the nuts are tight please check the injectors. If there is a dirt in the injector then it can overflow too because the unit can fill up the Brine tank instead of sucking water out. Please check this English video from time 1:50. https://www.youtube.com/watch?v=TCLdjSeDzog

How To Add Salt to Water Softener

To put salt into a water softener and understand how it works, follow these steps:
Locate the brine tank: The brine tank is a separate container attached to the water softener. It is usually located next to or near the main unit.
Open the brine tank lid: Depending on the design of your water softener, the lid may twist off, lift off, or have a latch mechanism. Open the lid to access the inside of the brine tank.
Check the salt level: Before adding new salt, check the current salt level in the tank. Make sure there is enough space to accommodate the new salt without overfilling. If needed, remove any remaining salt or residue from previous use.
Choose the appropriate salt: Select the right type of salt for your water softener. The most common types of salt used are salt pellets or salt blocks. Avoid using table salt or rock salt, as they may contain additives that can be harmful to the water softener.
Add the salt: Carefully pour the salt into the brine tank, ensuring that it does not overflow. Follow the manufacturer's recommendations for the appropriate amount of salt to add. Typically, it is best to fill the tank to about two-thirds full.
Close the brine tank lid: Once you have added the salt, securely close the brine tank lid to prevent any debris or contaminants from entering.
Regeneration process: The water softener uses the salt in the brine tank during the regeneration process to clean and recharge the resin beads. During regeneration, brine solution is created by dissolving the salt, and it is used to flush out the accumulated minerals from the resin beads in the water softener.
Regular maintenance: Monitor the salt level in the brine tank regularly to ensure it does not run too low. Refill the tank with salt as needed to maintain optimal performance of the water softener.

How To Clean The Salt Tank

Cleaning the water softener salt tank is a straightforward process. Here are the general steps to clean the tank:
Turn off the water supply: Before cleaning the salt tank, ensure that the water supply to the water softener is turned off. This will prevent any water from flowing into the tank during the cleaning process.
Empty the tank: Remove any remaining salt from the tank by scooping it out or using a vacuum cleaner. Dispose of the salt properly according to local regulations.
Remove the brine well or salt grid: Depending on the design of your water softener, you may need to remove the brine well or salt grid from the tank. This will allow better access to clean the tank thoroughly.
Clean the tank: Rinse the tank with clean water to remove any remaining salt residue. You can use a hose or bucket filled with water to flush out the tank. Gently scrub the sides of the tank with a non-abrasive brush or sponge to remove any stubborn deposits.
Check for salt bridges or mushing: While cleaning the tank, inspect for any salt bridges or mushing. Salt bridges occur when a hard crust forms on the surface of the salt, creating an empty space below. Mushing happens when the salt forms a slushy or muddy consistency. If you encounter salt bridges or mushing, break them up using a broom handle or similar tool to ensure proper salt flow during regeneration.
Reassemble the tank: Once the tank is clean and dry, reassemble the brine well or salt grid if you removed them.
Refill the tank: Add new salt to the tank, ensuring that you fill it to the recommended level as per the manufacturer's instructions. Use high-quality salt pellets or crystals specifically designed for water softeners.
Turn on the water supply: Once the tank is refilled, turn on the water supply to the water softener. This will allow the unit to operate normally and initiate the regeneration process as scheduled.

Water Going To Waste

  • It looks as seal on bigger middle piston inside the valve is cracked. Please check this video from 7th minute. https://www.youtube.com/watch?v=Et_TS3cDSOo
  • If the seals are not cracked then try to lubricate them and return them back. This may also stop the leak.
  • If you think the seals are cracked and need to be changed then please contact us.

How to Adjust or Increase Outlet Water Hardness

  • If mixing valve is turned fully counter clockwise then the water should be fully soft. When you turn mixing valve clockwise then it starts to add hard water to inlet soft water. You can see mixing valve in the manual. Level of hardness you need to adjust with hardness test kit.
  • If you cannot increase hardness more than you need then please try another thing.
  • Open two red valves on bypass manifold about 45 degrees. It starts to mix hard water from inlet with the soft outlet water. You can open and close the valves as much as soft water you need. If they are completely closed, then the water is just hard. If they are fully open the water is only soft. So something between that should mix the water.