Why does the water from my Water system seem cloudy?
This is generally caused by trapped air within the filter/softener system. However, it will not affect the quality of
your water. The cloudiness should disappear within a minute after water sits in a glass. This is a normal
occurrence with a newly installed RO System or after a filter change.
Reverse Osmosis - Troubleshoot
Click on a water issue or contaminant to learn more.
System Drains Constantly
Storage Tank Not Filling Up
Leaking Filter/ Membrane Housing
Water Tastes Bad / Cloudy
Slow/ No water flow from faucet
(0) Water symptoms selected.
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System Drains Constantly
The most common reason for water going to waste constantly would be Unit installed not properly - check if all pipes are connected in right connector.
Bypass valve opened - The pipe going to drain is connected to the flow restrictor on the unit. Flow restrictor is the white piece with number 300 on it.
This flow restrictor is bypassed with a valve. This bypass valve has to be closed all the time. So please check if it is closed.
Low pressure in the storage tank - Close the inlet valve and close the valve on the storage tank. Then disconnect the tank from the revere osmosis system.
Open the valve on the storage tank and drain the water from the tank into your sink . Drain it till the storage tank is empty.
When it is empty check with the pressure gauge the pressure in the storage tank. There is the same valve that is on a bicycle wheel on the bottom of the storage tank for this pressure test.
The pressure should be about 7 psi when the tank is empty. Release the pressure from the valve or increase with the foot pump or compressor if needed.
If everything is fine, connect the storage tank back to the RO system. Open the inlet valve and valve on the storage tank and let the system refill back.
If the storage tank pressure is not possible to increase or decrease then the storage tank bladder is probably faulty and the whole storage tank needs to be replaced.
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Then wait till some water flows from the tap. If water flows from the tap then close the tap. Wait till the unit is pressurized (till RO stops). Then open the tank.
Faulty membrane - replace membrane
Take the membrane out of the housing and let the system fill up and if that correct the issue your having the new membrane would be needed
Broken automatic shut off valve or check valve - Let the storage tank to fill up completely so you feel it is heavy. Open the reverse osmosis tap and fill up about two glasses of water. Then close the storage tank valve.
You can disconnect the pipe from the waste clamp and put it to sink or bucket to see if water flows to the drain. During 5 minutes the Reverse osmosis unit should stop so the flow to drain should also stop. If it doesn´t stop then the check valve or automatic shut off valve are broken.
If so then let the storage tank fill up so you feel it is heavy. Then close the inlet valve. Then watch the pipe to drain. If the water constantly flows to the drain then it is water from the storage tank. It means water from the storage tank comes back to the system and the check valve is broken.
If the water to drain stops the automatic shut off valve is faulty
System Drains Constantly
The most common reason for the water flow to slow or stop on our reverse osmosis unit would be a filter change is needed
Blocked filters - replace filters
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Storage tank valve closed - Open the storage valve tank
Low pressure in the storage tank - Close the inlet valve and close the valve on the storage tank. Then disconnect the tank from the revere osmosis system.
Open the valve on the storage tank and drain the water from the tank into your sink . Drain it till the storage tank is empty.
When it is empty check with the pressure gauge the pressure in the storage tank. There is the same valve that is on a bicycle wheel on the bottom of the storage tank for this pressure test.
The pressure should be about 7 psi when the tank is empty. Release the pressure from the valve or increase with the foot pump or compressor if needed.
If everything is fine, connect the storage tank back to the RO system. Open the inlet valve and valve on the storage tank and let the system refill back.
If the storage tank pressure is not possible to increase or decrease then the storage tank bladder is probably faulty and the whole storage tank needs to be replaced.
Airlock in system - Airlock after filter change. Close the tank and open the tap. On a non pumped reverse osmosis system open the bypass valve on flow restrictor for a few minutes.
Then wait till some water flows from the tap. If water flows from the tap then close the tap. Wait till the unit is pressurized (till RO stops). Then open the tank.
Faulty membrane - replace membrane
Take the membrane out of the housing and let the system fill up and if that correct the issue your having the new membrane would be needed
Broken automatic shut off valve or check valve - Let the storage tank to fill up completely so you feel it is heavy. Open the reverse osmosis tap and fill up about two glasses of water. Then close the storage tank valve.
You can disconnect the pipe from the waste clamp and put it to sink or bucket to see if water flows to the drain. During 5 minutes the Reverse osmosis unit should stop so the flow to drain should also stop. If it doesn´t stop then the check valve or automatic shut off valve are broken.
If so then let the storage tank fill up so you feel it is heavy. Then close the inlet valve. Then watch the pipe to drain. If the water constantly flows to the drain then it is water from the storage tank. It means water from the storage tank comes back to the system and the check valve is broken.
If the water to drain stops the automatic shut off valve is faulty
Leaking Filter/ Membrane Housing
The most common reason for a filter housing to leak would be the O'Ring is not in place right What we do recommend you to take out the O'Ring and put something like vaseline around the O'Ring and then place into the housing and tighten it with the key
Check RO parts
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Water Tasty Bad / Cloudy
The most common reason for the water to taste bad in the reverse osmosis unit would be a filter change is needed
Exhausted filters - replace filters
Unit not used in long time -empty and fill up storage tank twice so water new water moves through RO system
CLOUDY WATER - dissolved air in water. It disappears over time. But you can also Close the tank and open the tap. On a non pumped reverse osmosis system open the bypass valve on flow restrictor for a few minutes. Then wait till some water flows from the tap. If water flows from the tap then close the tap. Wait till the unit is pressurized (till RO stops). Then open the tank.
Slow/ No water flow from faucet
The most common reason for the water flow to slow or stop on our reverse osmosis unit would be a filter change is needed
Blocked filters - replace filters
Bent pipes - Check if any pipe on the system is not bent or squeezed.
RO membrane inserted incorrectly - Important is that Membrane needs to be inserted into housing by tip with two black rubber o-rings and push fully inside.
Bypass valve opened - The pipe going to drain is connected to the flow restrictor on the unit. Flow restrictor is the white piece with number 300 on it. This flow restrictor is bypassed with a valve. This bypass valve has to be closed all the time. So please check if it is closed.
Inlet valve closed - Open the inlet valve
Airlock in system - Airlock after filter change. Close the tank and open the tap. On a non pumped reverse osmosis system open the bypass valve on flow restrictor for a few minutes. Then wait till some water flows from the tap. If water flows from the tap then close the tap. Wait till the unit is pressurized (till RO stops). Then open the tank.
Low or high pressure in the storage tank - Close the inlet valve and close the valve on the storage tank. Then disconnect the tank from the RO system. Open the valve on storage and drain the water from it to sink. Drain it till the storage tank is empty. When it is empty check with the pressure gauge the pressure in the storage tank. There is the same valve as on the bicycle on the bottom of storage tank for this pressure test. The pressure should be about 7 psi when the tank is empty. Release the pressure from the valve or increase with the foot pump or compressor if needed. If everything is fine, connect the storage tank back to the RO system. Open the inlet valve and valve on the storage tank and let the system refill back. If the storage tank pressure is not possible to increase or decrease then the storage tank bladder is probably faulty and the whole storage tank needs to be replaced.
